FAQ

What's Repackaging ?

Repackaging is a service that As-group provides . the packages that you have received over a period of time are combined and brought together as one package.

Is the Repackaging Service FREE ?

Yes, with our services you can shop with no limits all your packages can be put in one shipment for FREE!!

How can I ask for my packages to be Repackaged?

After all the packages you’re expecting are delivered and booked under your name, you can: select the packages you want to repack. click on Action. choose Repackaging.

What’s Auto-rescale ?

With this service once you have a package delivered to us your packages are put automatically without any request in smaller packaging where possible.

What's the difference between Repackaging and Auto-rescale ?

Repackaging is done after the packages are delivered to us and booked to your account while auto-rescaling should be requested before the package is delivered to us so we’re notified that any package that comes under your name should be Auto-rescaled.

How much does the Auto-rescale cost?

The cost of removing the products from their original packaging and placing them in a bag or other suitable packaging is USD 2 The cost of removing the shoes from their boxes and placing them in a bag or other suitable packaging is USD 2 Unlimited delivery address.

How to ask for my Packages to be Auto-rescaled?

You can do that by going to My Profile (by clicking your name from your account) > Package Settings > choose Unbox packages if possible (2.00 $) or Take the shoes out of their boxes. (2.00 $)

What's better for me: Repackaging or Autorescale?

This depends on the packages that you’re ordering, you need to see how much you’ll pay per package in both cases and decide upon that. In case you are expecting just one package then we advise you to ask for autorescale right after you order it to your Yollando Address, so once it’s delivered to us the package is added where possible in the smallest state then you can just ship it.

How can I get a As-group address in Turkey?

Click the Sign Up Now button on the home screen, select the membership option that suits you the most, and fill out our simple and easy registration form. As simple as that.

What Turkish stores can I buy from?

With the address we provide, you can buy from anywhere in Turkey. You can check our page to see some of the stores that we love in Turkey. As-group has its own market place As-group Shop you can buy from there products are carefully chosen for our customers and sold in Turkish local prices.

Can I use my As-group address as soon as I register?

Yes, you can use your As-group address directly after the registration.

How can I shop with my As-group address?

You need to enter your As-group address as the delivery address at checkout when shopping from any online store. There are a few examples shown on our customers dashboard.

How can I ship my packages to my address?

You can check your packages that have reached us in the ‘My Packages’ section. You can see your packages in your account separately as the packages are added as they come, after your request for ‘REPACKAGING’ you will be able to see all your items as in one package. After selecting your package, click the ‘Continue’ button, write your address then go to the payment page. Choose the cargo company and pay for it. P.S : You can track your package in the ‘SENT PACKAGES’ section under the ‘My Packages’ option from your toosancargo account.

Can I add multiple delivery addresses to my account on As-group?

Yes, you can! If you choose our Premium membership you can add unlimited delivery addresses without any extra fees.

How can I change my membership type to Premium?

Log in to your As-group account. Click on “Get Premium” at the top of your membership page.

How to pay less for Shipping?

You can use our repackaging services so we can get rid of all the extra boxes and unnecessary packaging materials. You can purchase our premium membership to have discounted shipping fees.

What are the advantages of a premium account?

20% Cheaper delivery cost. .(this might be less depending on the shipping company you choose to certain countries certain shipping solution are quita cheap for both premium or basic members) 60 days free of charge storage. Unlimited delivery address.

What are my payment options?

Credit cards Bank transfer iDeal Giropay EPS Überweisungen Western Union (in case you choose to send us a bank or westren union transfer, we recommend you to send us an email about it)

Which currencies are used for payments?

You can make your As-group payments in Euro and USD.

Is As-group.com payment system secure?

As-group has an international safety certificate and uses the payment system of globally known banks. Your credit card information is solely registered by the bank, As-group has no information regarding your credit card.

Apart from a credit card, can l also do a bank transfer into my As-group account?

Yes, If you don’t have a credit card you can do a bank transfer to your As-group account. Note: When you transfer money to your account please make sure to add your As-group account number as a reference. Please also send an e-mail to support@As-group.com to inform us.

How can I use my balance in my As-group account?

As-group.com is a page that has international security certificates and uses payment systems of globally known banks. Your credit card information is only recorded by the bank. As-group doesn’t have any information about your credit card.

Does The Fee I Pay Include The Customs Fees?

The fees that As-group.com charges are for only shipping, this means that in certain cases (based on the country you ship to), the customs might ask for customs duty fees or taxes for the shipment.

How Customs Fees Are Calculated?

The fees that As-group.com charges are for only shipping, this means that in certain cases (based on the country you ship to), the customs might ask for customs duty fees or taxes for the shipment.
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